Refund policy

Refunds

Thank you for your purchase with Entrepredia! We offer a full money-back guarantee for all purchases made on our website, subject to our terms and conditions. If you are not fully satisfied with your purchase, you may request a full refund within 30 calendar days of the purchase date, unless otherwise specified on the product page. After the 30-day period, you will no longer be eligible and won’t be able to receive a refund. If you have any additional questions or would like to request a refund, feel free to contact us.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe the reasons provided for refund request by the buyer:

- Are not genuine. 
- Are not related to our offer.
- And if there is a refund abuse, including but not limited to the followings:

• Multiple refunds have been requested by a customer for the same course.
  Excessive refunds have been requested by a customer. 
• Refunds are not available for accounts which violate our Terms of Use or, according to Entrepredia Ltd sole and absolute discretion, are otherwise objectionable;

If Entrepredia Ltd determines that you are abusing our refund policy, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Service without delivering a refund.

A refund will also not be issued if the buyer overlooks part of the product description and subsequently claims the product differs from its description.

Refund Policy for Website Themes and Templates

Please note that we do not offer refunds for website themes and templates, including products like the "1000+ Website & Landing Page Templates & Themes Bundle with Reselling Rights." Due to their digital nature and instant accessibility, all sales are final. We recommend reviewing the product details thoroughly before purchase. For any inquiries, our support team is happy to assist.

Refunds for Resalable Digital Products:

At Entrepredia Ltd, we value customer satisfaction and recognize that in certain circumstances, a refund may be necessary. The following conditions outline our refund policy:

Refunds are not available for issues related to a lack of knowledge in selling or marketing the products, or for insufficient technical skills required to sell them effectively.

Refunds for Pre-Made Shopify Stores

• Time Frame: Refunds are provided to customers who have not achieved any sales within 90 days from their store’s purchase date.
• Proof of Duration: Customers must demonstrate that they have maintained their Shopify account for at least three months following the purchase of their store.
• Marketing Efforts: Customers must present proof of marketing their store, such as through ads or other forms of traffic acquisition, to be eligible for a refund.
• Store Type and Cost: Eligibility for refunds is restricted to new, non-custom store purchases without any upsells, limited to a refund amount of $37.
• Exclusion of Custom Stores: Custom store purchases are not eligible for refunds.

Procedure for Requesting a Refund:

• Proof Submission: To request a refund, customers are required to submit evidence of their Shopify store’s operation for a minimum of three months without sales, along with proof of marketing efforts.
• Refund Request: Customers should file their refund requests through email at info@entrepredia.com including all relevant details and supporting documents.
• Evaluation: Refund requests will be evaluated individually, based on the criteria outlined in this policy.

Additional Notes:

• This policy applies exclusively to the initial purchase of non-custom new stores. All other products or services offered by Entrepredia are governed by their specific terms and conditions.

• Refunds are issued back to the original payment method and may take up to 7 to 10 business days to process.

Exchanges

If you would like to exchange a product that you ordered for another one, please email info@entrepredia.com and our customer support team will be happy to help you with this process.

Still need help?

Contact us at info@entrepredia.com for any additional questions related to refunds and exchanges.